These Terms and Conditions govern the provision of waste clearance and related services by Waste Clearance Dulwich to domestic, commercial and other customers within our service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing our team to commence work.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the individual, business, company or organisation requesting or receiving waste clearance services from Waste Clearance Dulwich.
1.2 Services means any waste clearance, rubbish removal, bulky item collection, loading, transportation, recycling, or disposal service provided by Waste Clearance Dulwich.
1.3 Booking means a confirmed request by the Customer for Services, whether made by telephone, email, online form, or in person.
1.4 Waste means any materials, items, rubbish or refuse presented by the Customer for removal, including household waste, garden waste, commercial waste, construction waste, and bulky items, excluding items which we are not permitted or insured to handle.
1.5 Site means the property, premises or location at which the Services are to be carried out.
1.6 We, us and our mean Waste Clearance Dulwich.
2.1 We provide waste collection and clearance services within our operational area, which includes Dulwich and surrounding locations as notified from time to time.
2.2 Our Services include, but are not limited to, removal and transport of household waste, garden waste, light construction waste, commercial waste and bulky items, subject to compliance with applicable waste regulations.
2.3 We reserve the right to refuse to collect any item or waste type that we reasonably consider to be hazardous, prohibited, unsafe to handle, not in compliance with applicable legislation, or beyond the scope of our service.
3.1 Bookings may be made by telephone, email or through our online enquiry or booking system, where available.
3.2 When making a Booking, the Customer must provide accurate information including the type and approximate volume or weight of waste, the location of the Site, access details, parking arrangements, and any other relevant information affecting the performance of the Services.
3.3 Any quote provided at the time of Booking is based on the information supplied by the Customer and may be revised if the actual waste or site conditions differ in any material way from the description provided.
3.4 A Booking will be deemed accepted when we confirm the date, approximate arrival time and price estimate with the Customer via telephone, email or other written confirmation.
3.5 The Customer must ensure that an authorised person is present at the Site at the time of the Booking to grant access, confirm the waste to be removed, and approve any variation to the quote where required.
4.1 Quotations are generally based on the estimated volume and type of waste, the labour required, access conditions, and disposal or recycling charges.
4.2 All prices are stated in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable VAT or other taxes which will be added at the prevailing rate where applicable.
4.3 We may revise our quotation if, on arrival at the Site, the amount or type of waste is greater than described, if access is more difficult than anticipated, if parking charges apply, or if additional labour or time is required.
4.4 Before commencing work where the price differs from the original quotation, we will explain the revised charge to the Customer. If the Customer does not accept the revised charge, we may decline to carry out the Services or may agree to remove a reduced quantity of waste.
5.1 Payment is due in full on completion of the Services unless otherwise agreed in writing prior to the Booking.
5.2 We accept payment by cash, debit card, credit card and other payment methods that we may make available from time to time. Cheques are accepted only if agreed in advance.
5.3 For business or account Customers, payment terms may be agreed separately in writing. Where such terms apply, invoices must be paid within the agreed period from the invoice date.
5.4 If the Customer fails to pay any amount due, we reserve the right to charge interest on the overdue amount at the statutory rate, to recover reasonable debt recovery costs, and to suspend further services until payment is received in full.
5.5 Title to any waste materials passes to us only once the Services have been fully performed and payment has been received in cleared funds, subject always to applicable waste regulations.
6.1 The Customer may cancel or amend a Booking by giving us notice by telephone or email.
6.2 If cancellation or amendment is made more than 24 hours before the agreed arrival time, no cancellation fee will normally apply.
6.3 If cancellation or amendment is made within 24 hours of the agreed arrival time, we reserve the right to charge a cancellation fee to cover our reasonable administrative and scheduling costs, including any charges already incurred such as vehicle allocation or staff rota commitments.
6.4 If we arrive at the Site at the agreed time and are unable to gain access, or if the Customer or an authorised representative is not present and we are unable to proceed, this may be treated as a same day cancellation and a call out or cancellation fee may be charged.
6.5 We may cancel or reschedule a Booking if we are prevented from performing the Services due to circumstances beyond our reasonable control, including extreme weather, traffic incidents, vehicle breakdown, staff illness, or compliance with legal requirements. In such cases, we will notify the Customer as soon as reasonably practicable and offer a new appointment.
7.1 The Customer must ensure safe, reasonable and lawful access to the Site for our vehicles and staff, including any necessary parking permissions or permits.
7.2 The Customer must ensure that waste is accessible and, where possible, sorted or separated as agreed in advance. Any loose waste should be bagged or contained in a manner that is safe to handle.
7.3 The Customer must inform us in advance if any of the waste contains hazardous or potentially hazardous materials, such as asbestos, chemicals, solvents, clinical or medical waste, gas bottles, or electrical items requiring specialist treatment.
7.4 The Customer is responsible for obtaining any permissions required from landlords, managing agents, neighbours or local authorities for access, parking, or the temporary placement of waste or equipment on or near the Site.
7.5 The Customer agrees not to include in the waste any item that we have stated we cannot accept, such as certain hazardous substances, live animals, or items restricted by law or regulation.
8.1 We operate in accordance with applicable UK waste management legislation and regulations, including those relating to duty of care, transfer of controlled waste, and environmental protection.
8.2 All waste collected by us will be transported to authorised recycling, recovery or disposal facilities, and we aim to maximise recycling and reuse wherever practical and lawful.
8.3 We may issue a waste transfer note or other documentation as required by law for certain types of waste or commercial collections. The Customer must retain such documents as part of its legal duty of care where applicable.
8.4 The Customer confirms that it has the right to dispose of the waste and that no waste presented for collection is stolen, unlawfully obtained, or subject to any third party claim.
8.5 We will not knowingly collect hazardous or special waste unless specifically agreed in writing and carried out in compliance with the relevant regulations and licensing requirements.
9.1 We will exercise reasonable care and skill in providing the Services. Our team will take reasonable steps to avoid damage to property when removing waste from the Site.
9.2 Our liability for loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, is limited to the total price paid or payable for the specific Booking during which the loss or damage occurred, except where such limitation is not permitted by law.
9.3 We are not liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill.
9.4 We are not responsible for pre existing damage to property or fixtures, nor for damage that arises from the inherent risks of moving large or bulky items through confined spaces, provided we have taken reasonable care.
9.5 The Customer must point out any fragile areas, defects or special features at the Site that could affect the safe performance of the Services, such as weak flooring, loose paving, low ceilings, delicate fixtures, or recently decorated surfaces.
9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
10.1 While we use reasonable endeavours to arrive within the agreed time window, arrival times are estimates and may be affected by traffic or other circumstances beyond our control.
10.2 If we anticipate a significant delay, we will contact the Customer to provide an updated estimated time of arrival or to rearrange the Booking where necessary.
10.3 If we are unable to complete the Services due to inadequate access, unsafe conditions, or issues beyond our control at the Site, we may charge a reasonable fee for the time spent and any costs incurred.
11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, providing details of the issue and the relevant Booking.
11.2 We will investigate complaints promptly and seek to resolve them in a fair and reasonable manner, which may include a partial refund, re visit or other appropriate remedy where justified.
12.1 We collect and process personal data in order to manage Bookings, provide Services, handle payments, and communicate with Customers.
12.2 Personal information is handled in accordance with applicable data protection legislation in the UK. We will not sell or disclose Customer data to third parties except where necessary to perform the Services, comply with legal obligations, or where the Customer has given consent.
13.1 We may terminate or suspend the provision of Services to a Customer with immediate effect if the Customer breaches these Terms and Conditions, fails to make payment when due, or engages in abusive, threatening or unreasonable behaviour towards our staff.
13.2 Termination will not affect any rights or obligations that have accrued prior to the date of termination, including our right to be paid for Services already performed.
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking.
14.2 Updated Terms and Conditions will be made available upon request and may be posted on our website or provided by email.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by Waste Clearance Dulwich, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of such right or remedy, and no single or partial exercise of any such right or remedy shall prevent any further exercise of it.
16.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without our prior written consent.
16.4 These Terms and Conditions, together with any written quotation or confirmation of Booking, constitute the entire agreement between the Customer and Waste Clearance Dulwich in relation to the Services and supersede any prior understanding or arrangement.
Call our rubbish clearance Dulwich company today and choose our high quality services at reasonable prices.
Tipper Van - Rubbish Removal and Waste Clearance Prices in Dulwich, SE21
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900-1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Removal and Waste Clearance Prices in Dulwich, SE21
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
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